Privacy Policy

Introduction

AIBridgeGap ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aibridgegap.com or engage with our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Subscribe to our newsletter
• Request information about our services
• Contact us via email or other communication channels
• Engage with our services as a client

This information may include:

• Name
• Email address
• Phone number
• Company name and position
• Message content when you contact us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Time and date of your visit
• Other statistics related to your interaction with our website

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and services
• Respond to your inquiries and fulfill your requests
• Send you administrative information, such as updates, security alerts, and support messages
• Send you marketing communications about our services, events, and promotions (with your consent where required by law)
• Personalize your experience on our website
• Generate insights about our website usage and effectiveness
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with our legal obligations

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf and require access to such information to provide these services. These may include payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

In general, we follow these data retention practices:

• Contact information from inquiries: 2 years from last interaction
• Client service data: 7 years after the end of the client relationship (for legal and tax purposes)
• Marketing communications preferences: Until you opt-out or request deletion
• Website usage data: 26 months

If you request deletion of your personal information, we will delete or anonymize your personal information so that it no longer identifies you, subject to certain exceptions where we are legally required or permitted to maintain certain personal information.

GDPR Compliance (For EU Residents)

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

Under the GDPR, you have the following specific rights:

• Right of access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us using the information in the "Contact Us" section.

Legal Basis for Processing

We will only process your personal data when we have a legal basis to do so. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you services, including to operate the website, provide customer support, and protect the safety and security of our services
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, and to protect our legal rights and interests
• You give us consent to do so for a specific purpose
• We need to process your data to comply with a legal obligation

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO using the details set out in the "Contact Us" section.

Data Processing Agreements

If you are a business client in the EU and we process personal data on your behalf, we are considered a data processor under the GDPR. In such cases, we will enter into a Data Processing Agreement (DPA) that governs our data processing activities. Please contact us to request our standard DPA.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Your Rights Under CCPA/CPRA

California residents have the right to:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, our business purpose for collecting personal information, and the categories of third parties with whom we share personal information.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information to third parties.
• Right to Limit Use: Limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (such as name, email address, phone number)
• Commercial information (such as services purchased or considered)
• Internet or other electronic network activity information (such as browsing history, search history, and information regarding interaction with our website)
• Professional or employment-related information (such as company name and position)

Sale or Sharing of Personal Information

We do not sell your personal information for monetary consideration. However, under the CCPA/CPRA, some sharing of personal information may be considered a "sale" or "sharing" even if no money is exchanged. We do not sell or share your personal information as defined under the CCPA/CPRA.

How to Exercise Your Rights

To exercise your rights under the CCPA/CPRA, please contact us using the information provided in the "Contact Us" section. We will respond to verifiable consumer requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary, in which case we will inform you of the extension.

AI and Machine Learning Usage

As a company focused on AI solutions, AIBridgeGap uses artificial intelligence and machine learning technologies in various aspects of our business. This section explains how we use these technologies and how they may interact with your personal information.

How We Use AI Technologies

We may use AI and machine learning technologies for the following purposes:

• To analyze website usage patterns and improve user experience
• To personalize content and recommendations based on your interactions
• To optimize our marketing and communication strategies
• To enhance our service offerings and develop new features
• To provide AI-powered solutions to our clients as part of our services

Client Data Processing

When providing AI consulting services to clients, we may process client data using AI tools. In such cases:

• We process client data only as instructed by the client and in accordance with our service agreements
• We implement appropriate technical and organizational measures to protect client data
• We do not use client data to train our AI models unless explicitly authorized by the client
• We do not share client data with third parties except as necessary to provide our services or as required by law

Third-Party AI Services

We may use third-party AI services and tools in our operations. When we use such services:

• We carefully select providers that maintain appropriate security and privacy standards
• We review the privacy policies and data processing practices of these providers
• We enter into appropriate data processing agreements with these providers when required

For more information about how we use AI technologies in our services or how we process data using AI tools, please contact us using the information provided in the "Contact Us" section.

User-Generated Content

Our website and social media channels may allow you to submit content, such as comments, testimonials, reviews, or feedback. Any content you voluntarily disclose for posting becomes available to the public and is subject to the following provisions:

Content License

By posting content on our website or social media channels, you grant AIBridgeGap a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Responsibility for Content

You are solely responsible for any content you post and its accuracy. We take no responsibility and assume no liability for any content posted by you or any third party.

Content Removal

We reserve the right to remove any content that we determine, in our sole discretion, violates this Privacy Policy or may be offensive, illegal, or violate the rights of any third party.

Testimonials

We may display personal testimonials of satisfied clients on our website. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us using the information provided in the "Contact Us" section.

Social Media Integration

Data Sharing with Social Media Platforms

When you interact with social media features on our website:

• The social media platform may receive information that you have visited our website
• If you are logged into your social media account while visiting our website, the social media platform may attribute your visit to your account
• Any information you share via social media features is governed by the privacy policy of the respective social media platform

Social Media Accounts

We maintain profiles on various social media platforms. When you follow, like, comment, or interact with our social media accounts:

• We may receive aggregate data about these interactions from the social media platform
• We may collect and process any personal information you voluntarily provide in your public interactions with our social media accounts
• Your interactions with our social media accounts are also governed by the privacy policies of the respective social media platforms

We encourage you to review the privacy policies of any social media platforms you use to understand how they collect and process your information.

Professional Services Disclaimer

This Privacy Policy governs the collection and use of information through our website and general communications. When you engage AIBridgeGap for professional AI consulting services, the handling of your information will also be subject to:

Service Agreements

The terms of any professional services agreement, statement of work, or other contract between you and AIBridgeGap will govern the use and handling of information provided in connection with those services. In the event of any conflict between this Privacy Policy and the terms of such agreements, the terms of the service agreement will control with respect to the subject matter of that agreement.

Client Confidentiality

We maintain strict confidentiality of client information provided to us in the course of our professional services. We do not use client confidential information for any purpose other than providing the agreed-upon services, unless otherwise authorized by the client or required by law.

Project-Specific Privacy Measures

Depending on the nature of our engagement, we may implement additional privacy and security measures specific to your project. These measures will be documented in our service agreement or related project documentation.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to request restriction of processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Similar Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the website and improve your experience. For more information about how we use cookies, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

For significant changes to this Privacy Policy, we will make reasonable efforts to provide notice, such as through a prominent notice on our website or by sending you an email notification.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

For EU data protection matters, our Data Protection Officer can be contacted at the email address above.